1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Data"). The categories of data we collect include:

  • Contact Information: Names and email addresses submitted voluntarily through our contact forms.
  • Technical Data: IP addresses, browser types, operating systems, and device identifiers collected automatically when accessing our site.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and outbound links clicked.

2. How We Use Your Data

Cleverpocketscoutshelvs Ltd processes your data to:

  • Provide, maintain, and improve our website functionality and content.
  • Respond directly to user inquiries submitted via our contact page.
  • Monitor and analyze trends, usage, and activities to enhance user experience.
  • Fulfill our legal obligations and enforce our Terms of Service.

3. Third-Party Data Processors

We do not sell your personal data to third parties. We may share necessary data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. These entities process data exclusively on our behalf and are bound by strict data processing agreements. Categories of third parties include web hosting providers, analytics services, and email delivery platforms.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for a maximum of 24 months to ensure proper follow-up and customer service resolution, after which they are securely deleted.

5. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you have rights under regulations such as the GDPR (Europe) and CCPA (California). These rights include:

  • The right to access the personal information we hold about you.
  • The right to request the correction of inaccurate personal data.
  • The right to request the deletion of your personal data ("Right to be Forgotten").
  • The right to restrict or object to our processing of your data.
  • The right to data portability, allowing you to obtain a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to all legitimate requests within 30 days.

6. Security Measures

We implement appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please be aware that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

7. Contact Our DPO

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]
Mailing Address:
Data Protection Officer
Cleverpocketscoutshelvs Ltd
123 Digital Canvas Way
Tech City, TC1 9XX